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MELO Privacy Policy

Melo, Inc ("Melo") understands how important the privacy of personal information is to our users. This Privacy Policy will tell you what information we collect about you and about your use of Melo and its services. It will explain the choices you have about how your personal information is used and how we protect that information. We urge you to read this Privacy Policy carefully.

This Privacy Policy applies to Mobile Device Applications ("Apps") and websites owned and operated by Melo that are intended for use by consumers (non-professionals) for non-commercial purposes, including Melohealth.co and including the mobile optimized versions of these sites and our Apps (we refer to these sites and Apps collectively as the "Melo Sites"). We refer to the Melo Sites and Apps, along with the information and services made available to you through the Melo website and Apps, as the "Services."

Except where noted, statements in this Privacy Policy with respect to the Melohealth.co, also applies to the Apps. If you do not want us to collect, use or disclose information about you and your use of the Services as described in this Privacy Policy, then you should not use the Services. By using the Services, you must agree to the Melo Terms of Use, which is the contract between us and users of the Services. By accepting the Melo Terms of Use, you confirm that you have read and understand this Privacy Policy and you acknowledge that we will store, use and otherwise process your information in the United States where we are located.

Melo may share information among its subsidiaries or websites that it owns or controls, but information collected under this Privacy Policy is always protected under the terms of this Privacy Policy. Except as otherwise noted in this Privacy Policy, Melo is the data controller responsible for the processing of your personal information as described in this Privacy Policy.

Information Collected About You

Some of our Services (such as certain quizzes or calculators) do not retain your personal information. Even if you do not register with or provide any personal information to Melo, we collect information about your use of the Melo Sites and Apps and the Services. We may also acquire information about our users from external sources.

When you use the Services, we collect information as follows:

Registration

While you may use most of the Services without registering, certain Services do require that you register with Melo for them to function properly. If you choose to register or update an existing account with Melo or access certain Services, you may be required to provide certain personal information, such as your name, address, telephone number, gender, email address and date of birth, and a username and password to access your Melo account. You are responsible for ensuring the accuracy of the personal information that you submit to Melo.

Interactive Services

Some of our Services, such as Melo's Condition Checker, are interactive and may request that you submit health-related information, along with other information such as your age and gender. You are not required to register with Melo to use Melo Condition Checker and if you are registered with Melo, we do not associate information that you submit to the Condition Checker with registration information that you have previously provided.

Email a Friend

If you use our Email a Friend service to tell a friend about a feature on a Melo Site, we will ask you for your name, your email address and your friend's email address. We will automatically send your friend a one-time email inviting him or her to visit the site using your name and email address as the "from" email address. Melo does not use your friend's email information for any other purpose. We will only use the information you provide to send the requested email to your friend.

If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at justin@melohealth.co.

Market Research

From time to time, Melo may conduct online research surveys on behalf of itself and third parties through email invitations, pop-up surveys and online focus groups. When participating in a survey, we may require you to provide your location, age and if there are sweepstakes associated with the market research survey, your name and contact information for purposes of sweepstakes administration. The information you submit in a survey may be used by Melo for research and measurement purposes, as described below, including to measure the effectiveness of content, advertising or programs. The personal information you provide in connection with a sweepstakes entry will be used for the sole purpose of administering the sweepstakes and as required by applicable law. We will not knowingly invite individuals who are under the age of 18 to participate in market research surveys. Market research surveys conducted by or on behalf of Melo will contain a link to this Privacy Policy.

User Reviews and Other Public Forums

Any information (including personal information) you share in any review, or other forum is by design open to the public and is not private. You should think carefully before posting any personal information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, the information you post may also show up in third-party search engines.

Emails You Send to Melo

This Privacy Policy does not apply to information, content, business information, ideas, concepts or inventions that you send to Melo by email. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an email to Melo.

Services and Device Information

When you access and use the Services, Melo automatically collects and stores in its server logs information from your browser or mobile device such as your IP address or unique device identifier, browser information (including referring URL), your preferences and settings, cookies and information about the content you have viewed and actions taken (e.g., search queries, ad engagement, clicks and the associated dates and times). Melo may also collect device-specific information when you install and use an App including your device model, operating system information, advertising ID (which is a unique, user-resettable identification number for advertising associated with a mobile device) and App version and usage information. When enabled by you, we collect precise location information provided by your mobile device, which you may disable through the device settings.

Precise Geolocation Data

When enabled by you, we collect precise location information provided by your mobile device, such as latitude and longitude. We do so to provide you more relevant content including advertising based on your location. You may disable the collection and use of your location data through your device settings. To change location settings on your device, please refer to your device's official knowledge base.

Cookies and Other Tracking Technologies

We and our partners use cookies to collect information about your use of the Services. "Cookies" are small data files assigned to your browser when you visit a Melo Site which enable recognition of your browser and collect and store information about your use of the Services, as described above. In addition to cookies, we and our partners use other tracking technologies that collect information about your use of the Services, including mobile identifiers and "web beacons" which are small graphic files (sometimes called "clear GIFs" or "web pixels") embedded in a web page or email typically used to monitor activity and send relevant information back to a home server (which can belong to the host site, a network advertiser or some other third party). The information collected by such tracking technologies may be combined with other information that our partners have access to, including your name, email address and physical address, so that we can send you materials, either electronically or by direct mail, that may be of interest to you.

Our advertising service partners may use cookies and other tracking technologies to collect information about your use of the Melo Sites, including content you have viewed. These third parties may use this information to help Melo deliver advertising on the Melo Sites and on other third party websites based on your browsing activity on the Melo Sites. Melo may further tailor the advertising on the Melo Sites and these other third party websites based on additional information to the extent known by Melo or these third parties. Two of the third parties that Melo works with are Google and Facebook. In addition to using the information it collects performing services for Melo, Google may also use such information as described in its privacy policy. To see how Google may use information collected through our use of the Google services on the Melo Sites visit https://www.google.com/policies/privacy/partners. While Facebook does not provide any personal information to Melo, Facebook may use information that it has about you and that it collects performing services for Melo (which may be associated with personal information that Facebook has about you) as described in its privacy policy available at https://www.facebook.com/about/privacy.

To provide you with certain personalization and advertising services described herein, when you use our Melo Sites, we may share information that we may collect from you, such as your email address (in hashed form), IP address or information about your browser or operating system, with our service provider, LiveRamp Inc. and its affiliates, which may in turn link demographic or interest-based information to your browser. To opt out of this use, visit https://liveramp.com/opt_out/.

We also work with third party ad networks to display advertising on our Melo Sites and on third party websites. Our ad network vendors use technologies to collect information about your activities on the Melo Sites and in our flagship Melo App to provide you cookie-based targeted advertising on our Melo Sites and on third party websites based upon your browsing activity and your interests.

When you download and install one of our Apps onto your mobile device we assign a random number to your App installation. This number cannot be used to identify you personally, and we cannot identify you personally unless you choose to become a registered user of the App. We use this random number in a manner similar to our use of cookies as described in this Privacy Policy. Unlike cookies, the random number is assigned to your installation of the App itself and not a browser, because the App does not work through your browser. Therefore, the random number cannot be removed through settings. If you do not want us to use the random number for the purposes for which we use cookies, please do not use the Apps. Our use of cookies and other tracking technologies on our mobile optimized sites and our flagship Melo App are similar to our use on our desktop sites. For your choices to reject cookies, the Network Advertising Initiative and the opt-out mechanism described below in the section "Your Choices and Rights" are available on our flagship Melo App and on our mobile optimized sites.

Cross-Device Tracking

We and our service providers collect and store information about users' interactions with unaffiliated websites and applications that use our technologies, including cookies and similar tracking technologies. This allows us to infer the presence of a common user or household behind multiple devices. We do so in order to:

  • provide personalized advertising on each device that is inferred from the browsing patterns on all of the devices;
  • detect and prevent fraud;
  • allow users to use our service on one device and pick up seamlessly where they left off on another device;
  • limit the number of times a user is shown the same advertisement, across known or inferred devices

For information on your advertising choices and opt-out, please see the "Your Choices and Rights" section of this Privacy Notice.

How Information Collected About You Is Used

Information about your use of the Services may be used for the following purposes:

  • to provide, improve and create new Services,
  • to respond to your inquiries and to send you administrative communications about the Melo Sites and Services,
  • to obtain your feedback about the Melo Sites and Services,
  • to send you secure electronic messages and personalized emails pertaining to your interests as inferred from your use of the Services, including news, announcements, reminders and opportunities from Melo,
  • to statistically analyze trends and user behavior and activity including how frequently areas of the Melo Sites are visited, how the Services are being used and how many emails are received and opened,
  • to provide you and people with similar demographic characteristics and interests with more relevant content including advertising both on and off the Melo Sites and Apps,
  • to offer lead generation services,
  • to detect and defend against fraud and other threats to the Services and our users,
  • to identify issues with the Services,
  • to conduct research and measurement activities, including those described below, and
  • to administer your account.

In addition, Melo may use personal information about you for other purposes that are disclosed to you at the time we collect the information and/or with your consent.

Melo may combine your personal information and other information collected about your use of the Services, and also supplement with information from external sources for the purposes described in this Privacy Policy. For example, information that Melo collects about you may be combined by Melo with other information available to Melo through third parties for research and measurement purposes, including measuring the effectiveness of content, advertising or programs. This information from other sources may include age, gender, demographic, geographic, personal interests, product purchase activity or other information. We may report aggregate information, which is not able to be identified back to an individual user of the Melo Sites, to our current or prospective advertisers and other business partners.

Sharing Your Information

Melo Subsidiaries and Corporate Affiliates

We may share your information with our subsidiaries, affiliates and companies acquired by or merged with us and our affiliates for their use for the purposes set forth in this Privacy Policy. In the event of a corporate change in control resulting from, for example, a sale to, or merger with, another entity, or in the event of a sale of assets or a bankruptcy, Melo reserves the right to transfer your personal information to the new party in control or the party acquiring assets. In the event of such a change, your personal information will continue to be treated in accordance with this Privacy Policy unless any changes to the Privacy Policy are made in accordance with the section below that discusses "Changes to This Privacy Policy."

Companies and Contractors that Work with Melo

Melo works with third party companies and contractors that help us provide the Services and to otherwise assist in the operation of the Melo Sites and Apps, including those that provide services relating to technology, data analysis, research, email management and deployment, sweepstakes and contest administration, advertising and marketing and/or content. If you are in the United States, we may also partner with certain service providers to better understand your experience on the Melo Sites, including technology that enables us to review and optimize the Services based on your interactions with certain pages (e.g., how much time you spend on which pages, which links you choose to click, what you do and don't like, etc.) in an aggregated format. Melo contractors sometimes have limited access to your information in the course of providing products or services to Melo. We contractually require that our contractors not use or disclose your information for any purpose other than providing the limited service or function for Melo.

Third Party Advertisers and Third Party Websites

We may share information that we have about you, such as a cookie ID or IP address, with third party advertising service providers who may use this information, on our behalf, to help Melo deliver advertising on the Melo Sites as well as on third party websites.

Certain content, services and advertisements offered to you through the Melo Sites are served on, or contain links to, websites hosted and operated by a company other than Melo ("Third Party Websites"). Melo does not share your personal information with these Third Party Websites without your consent, but you should be aware that any information you disclose to these Third Party Websites once you access these Third Party Websites is not subject to this Privacy Policy. Melo does not endorse and is not responsible for the privacy practices of these Third Party Websites. You should review the privacy policy posted on the Third Party Website to understand how that Third Party Website collects and uses your information. Melo makes an effort to make it obvious to you when you leave a Melo Site and enter a Third Party Website, either by requiring you to click on a link or by notifying you on the Melo Site before you visit the third party site. In addition, if you see a phrase such as "Powered by" or "in association with" followed by the name of a company other than Melo, then you are on a website hosted by a company other than Melo. When you use a co-branded service (a service operated with a partner of Melo, such as Melo Lab Testing), or register or otherwise provide information on a co-branded site, where applicable, we may pass the collected information back to that partner, which may include third party service providers whose services are embedded into and/or appear within the Services.

We may also include social widgets on the Melo Sites which enable you to interact with the associated social media services, e.g., to share an article. These widgets may collect browsing data which may be received by the third party that provided the widget, and are controlled by these third parties. You may be able to manage your privacy preferences directly with the applicable social network platform.

Compliance with Law, Regulation, and Law Enforcement Requests

To cooperate with government authorities and law enforcement officials and private parties to enforce and comply with law, we may release personal information to third parties: (1) to comply with legal requirements such as a law, regulation, search warrant, subpoena or court order; (2) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; or (3) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In addition, we may disclose personal information as described below.

How Your Information is Secured and Retained

We take reasonable security measures to protect the security of your personal information. Despite Melo's efforts to protect your personal information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.

The security of your personal information is important to us. When you enter personal information (including personal health information in various Services), we encrypt the transmission of that information or use SSL connections (Secure Socket Layer) technology.

We will retain your personal information as long as your account is active or as needed to provide you Services. At any time, you can remove your personal information or instruct us to remove it, but you should be aware that it is not technologically possible to remove each and every record of the information you have provided to Melo from our servers. See "Your Choices and Rights" below for more information on how you can update or remove your personal information. We will also retain your personal information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.

Your Choices and Rights

Updating/Removing Your Personal Information

If you do not want your personal information used by Melo as provided in this Privacy Policy, you should not use the Melo Sites, Apps and Services. You can correct, update or review personal information you have previously submitted by going back to the specific Service, logging-in and making the desired change. You can also request access, correction, or deletion of personal information by contacting us at justin@melohealth.co.

If you have registered and desire to delete any of your registration information you have provided to us from our systems please contact us using the contact information listed below in the Contacting Melo at justin@melohealth.co. Upon your request, we will delete your registration information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to the Melo Sites from our servers.

You can unsubscribe from an email newsletter by:

  • Following the directions included at the bottom of the newsletter and using the "Unsubscribe" link found in the emails.
  • Logging in to the Melo Sites and unchecking the newsletters you no longer wish to receive under the "My Profile" section.

All promotional emails that Melo sends with opportunities from Melo or with offers or informational materials from Melo on behalf of our sponsors will contain an opportunity to unsubscribe from getting additional emails of that type in the future from Melo unless you re-subscribe.

Cookies

Most browser software can be set to reject Cookies. Most browsers offer instructions on how to reset the browser to reject Cookies in the "Help" or "Settings" or "Preferences" section of your browser's toolbar.

U.S. Residents

If you are a resident of a U.S. state with applicable data privacy laws in effect, such laws may provide you with additional rights regarding our use of your personal information.

Children

We are committed to protecting the privacy of children. The Melo Sites are not designed or intended to attract minors under the age of 18. The Melo Sites do not collect personal information from any person we actually know is under the age of 18. The parent or guardian is solely responsible for providing supervision of the minor's use of Melo.

Note to Users Outside of the United States

Melo and our technical infrastructure are located in the United States. The personal information that you provide to us is stored on servers located in the United States. If you are located in another jurisdiction, you should be aware that in order to provide the Services to you, we must transfer your personal information to the United States where it will be stored and processed in accordance with this Privacy Policy. We may transfer your information outside the United States to service providers with operations in other countries. By using the Services, you consent to such collection, storage and processing in the United States and elsewhere, though the United States and other jurisdictions may not afford the same level of data protection as considered adequate in your own country. We will take reasonable steps to protect your personal information. Note that your personal information may be available to the United States government or its agencies under legal process made in the United States.

Contacting Melo About Your Personal Information or Privacy

Please send us an email at justin@melohealth.co if you have any questions about this Privacy Policy or the personal information, we maintain about you. We will respond to your request within a reasonable timeframe.

You can also contact Melo's Privacy Office at:

Melo, Inc.
10355 Carry Back Circle
Dallas, Texas 75229
justin@melohealth.co

Changes to this Privacy Policy

We reserve the right to change or modify this Privacy Policy and any of our Services at any time and any changes will be effective upon being posted unless we advise otherwise. If we make any material changes to this Privacy Policy we will notify you by means of a notice on the Melo Sites and/or by email to our registered users (sent to the email address specified when you register) prior to the change becoming effective. By continuing to use the Services after changes are made to this Privacy Policy, you agree to such changes. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices. If you do not accept the terms of this Privacy Policy, we ask that you do not register with us and that you do not use the Melo Sites. Please exit the Melo Sites immediately if you do not agree to the terms of this Privacy Policy.